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S/W ONTARIO

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Rock Auto
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Anyone ever order parts from Rock Auto?

If so is it all done online or can you call them?

Was it a good or a bad experience??

Any tips on what not to do?

Thank you

TMJ



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COBOURG, ONT

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I buy from rock auto all the time, way cheaper prices, the price you pay including shipping is to your door, no extra brokerage or customs.  some parts are not a deal due to higher shipping but most stuff is cheaper.  usually 2 days ship depending on the item.  also hard to find stuff that is no longer available here.  I do it all online with paypal



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DUNDAS, ONT

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Most of the items I've checked work out to what you can get it for here if you shop around. Shipping always kills the deal. It could also be a regional thing we have a lot of parts dealers competing against each other in this area.



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BRADFORD, ONT

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I love using their website to look up part numbers to quote when ordering from suppliers up here ... smile

It really helps to be able to quote a specific part number when you go into a local supplier ... so they can order a particular part for you, but have no listing they can check on their system smile

Their 1-800 number works up here ... easy to talk to ... wish they had an outlet in Canada ... disbelief 

Wish they would ship USPS so I could order from them ... disbelief

The brokerage fees are a real deal killer for me ... as they won't use USPS ... and don't really seem to care how much extra it is for an order coming into Canada ... disbelief



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OAKVILLE, ONT

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I ordered online last week a pair of mirrors for my suburban they are both power and heated.a little over $100 for both to my door came in 2 days.I dont think I could have got a pair of none power heated here for that price.I installed working good as to how long they will last?.but with all the chinese junk we are stuck with I thought what the hell for price.I would order again based on cost and speedy delivery.as mentioned taxes and delivery included in price you pay on checkout no extra fees.

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ST MARYS, ONTARIO

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I also use Rock auto a lot.. I have not found any place in Ont that can beat their price..I don't know where you get all this shipping an brokerage fees..Rock Auto does NOT charge any brokerage fees, they have their own broker and HST account so what you pay online is the full and final price no extra charges at the door,

Most of their parts are OE or top quality ..When you are shopping on their site you can pick cheap chit or name brand ..If your on their site shopping usualy you will see little red hearts which are what they sell most of in that line ..Their prices are about half of what you will pay here even with the shipping and I spend about $20,000.00 a year with them.

I would use them more only for the shipping time, my problem is some times I need the stuff to-day and some times they have taken up to 10 days before I get my stuff, most days it's it's less than 5 days and on occasion it has been the next day..I guess it depends which warehouse it's coming from.. And when you are ordering you need to pay attention to the shipping when your ordering so you get everything from the same warehouse or the shipping CAN get expensive if YOU THE BUYER do noy pay attention to the shipping..when you add stuff to your cart and go back shopping they will show a little sketch of a truck after you have put your first item in your cart make sure you always choose from the little truck sketch then it all comes from the same warehouse..just do a couple trial orders and then empty your cart till you figure it out..It is quite easy after you catch on how to order..

I think they are great, fast, super pricing, my jobber can't even come close on most stuff..Eg..I just ordered a complete front end upper and lower control arms with balljoints, tie-rod ends, sway-bar links and bushings, pads ,rotors my cost from Rock was just around $500 and my Jobber was over $1100 aal parts were doorman or Moog that was delivered to my door.. they give you a tracking number..I think they are great..Onr thing I am very carefull about is to make sure I got the right parts as I think if I have to send anything back that could be a hassel so get it right..

I give them a 2 thumbs up... for price, good customer service, OEM and top quality parts, very reasonable shipping time and price, great online exploded pictures of the parts and OEM part numbers..



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DUNDAS, ONT

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There web site is second to none for price checking . Just went and tried looking up a few things seems now when your choice of parts come up they have can ship from Canada . Truck with Canadian flag on the box. NICE.



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INDIAN RIVER, ONT

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Got the gas tank, sending unit & straps for the 57 from them.  Delivered to my door total price was still less than the local parts store quoted for just the tank.

Ordered online with no problems.



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TORONTO, ONT

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I use them all the time. The trick is to wait up and have a big order so shipping isn't a killer.

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ETOBICOKE, ONT

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They also give you the option to have the items shipped by postal.

I once bought a NEW distributor for a Honda Accord, no jobber in the area could beat the price.
It was defective, had to send it back for a replacement. No charges on my side and had the replacement within a week.
I have ordered other stuff from them and would order from them again.

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TORONTO, ONT

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I have ordered from them many times. Some times I have it shipped to my house and sometimes I have it shipped to CBI depending on many different factors.

Either way I have to ask where the brokerage fees come in? We pay the HST just like anyone else. Watch out for the shipping on some things, I got caught with consolidated shipping once and it was 10 days until I got my parts and too late as I had to close up the motor.

Rock Auto is a no brainer.

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DUNDAS, ONT

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57150 wrote:

Got the gas tank, sending unit & straps for the 57 from them.  Delivered to my door total price was still less than the local parts store quoted for just the tank.

Ordered online with no problems.


 Must be like beer. Sad when you have to go to the US to get a gas tank cheaper thats made in Canada. Spectra premium ind.  I know for the trucks you can't find a better OEM fit. guys in the states swear by them ,even though they are made in Canada.



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TORONTO, ONT

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I bought an ignition switch for a Grand Prix. $121.00 shipped to my door by Rock Auto. $321.00 from the local parts store. Box showed up and said Made in Canada. go figure.

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BRANTFORD, ONT

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Its hard to beat their prices - particularly when they offer a multitude of manufacturers and prices of the same part. Large items shipped into Canada cost relatively more than smaller items so for example you might find there is no savings buying a rad from them and shipping it up here. Smaller stuff is a way better deal on shipping. I got 2 power/heated mirrors for my Jetta shipped up here for less than a single one off a wreck! Likewise, a Ford starter shipped up here for less than half of the cheapest I could find up here. Just watch if you're ordering a bunch of stuff to keep the number of shipping locations to a minimum. Sometimes you're better off paying a little more for an item that is stocked at the same warehouse as other parts you're buying.



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WALLBRIDGE, ONT

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Ordered an oil pan and Gasket from them. Parts to my door in 4 days at about 60% cost of best price I could find Local for the same brand name parts. I will definately buy from them again.



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MINDEN, ONT

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never had a problem with them !

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CLINTON, ONT

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Shipping is from USA ?     



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OAKVILLE, ONT

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427CARL wrote:

Shipping is from USA ?     


 when you check for a part there is usually a flag that shows if from usa or canada



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CLINTON, ONT

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excellent .   I presume all their parts are white box China stuff ? 



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MARKHAM, ONT

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427CARL wrote:

excellent .   I presume all their parts are white box China stuff ? 


 All made somewhere else of course, but not no name stuff.



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LONDON, ONT

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Never had a problem, love that site


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