Members Login
Post Info TOPIC: A tow call in the latest snow-squal.


ONTARIO

Status: Offline
Posts: 895
Date:
A tow call in the latest snow-squal.
Permalink  
 


Our youngest got stuck in the snow in Beamsville this morning, on the way to work. We got each of the kids C.A.A. when they started driving as a security measure so Braydon called them.

C.A.A. : " was the area shovelled?" ....
Braydon :" uh, no, I wouldn't have gotten stuck if it was." 
C.A.A. : " well we won't tow you out if it wasn't"

I understand C.A.A. was likely swamped ( I don't know how, when they farm most of their calls out to other towing Companies) but that is the nature of their business.
Last time we paid, the cost of having C.A.A. had gone up not down, and yet - "Roadside Assistance" isn't so assisting any longer.

Whats next......

Client :" Hi, my car quit on the highway, I think I ran out of gas"
C.A.A. : "Is there gas in the tank?"
Client : "????wha....?
C.A.A. : "Sorry, we don't provide that service any more"

or.....

Client : Hi, I'm on the shoulder with a flat tire, can some one help me with it?
C.A.A. : "Is there air in the tire?"
Client : "??????wha....?
C.A.A. : "Sorry, we don't provide that service any longer"

C.A.A. has money to send roving reporters all over the world and write about it in their glossy magazine that they MAIL ($$$$$$$) to thousands of Clients but they can't provide the most basic service their EMPIRE was founded on.

Pretty sad I'd say.



__________________


VICTORIA HARBOUR, ONT

Status: Offline
Posts: 535
Date:
Permalink  
 

I have C.A.A and I have never experienced any bad service from them. I have used them on numerous occasions and just recently upgraded my service to Premier. I also just recently had them quote my auto insurance and the are going to be able to save mw over $400.00 for the same policy. Perhaps it is geographical. I am happy with them to date.

__________________

Keeping the tradition rolling hard!!!!



ONTARIO

Status: Offline
Posts: 895
Date:
Permalink  
 

What I've found here is they contract work out to local towing companies. There is a real local one I refuse to have touch any of our vehicles. On the rare occasion(twice in about 10 years) I've needed help I ask Dispatch to NOT send that company. I realize it'll affect response time and I'm okay with that.
We have our everyday driver vehicles insured with them as well, no complaints in that respect.
Just bummed that it went the way it did. Ultimately, because I was already out ( I volunteer with Family and Children's Services) my wife ended up taking our 4X4 and tugging him out using a strap. Funny how she could manage in a pick-up but Tow truck couldn't spool out some cable.

__________________


VICTORIA HARBOUR, ONT

Status: Offline
Posts: 535
Date:
Permalink  
 

I am thinking you should share that with them. They like to hear feedback about their contractors good or bad.

__________________

Keeping the tradition rolling hard!!!!



ALLAN PARK, ONT

Status: Offline
Posts: 3060
Date:
Permalink  
 

CAA...Cash Above All

__________________


DUNDAS, ONT

Status: Offline
Posts: 1933
Date:
Permalink  
 

C.A.A. : " was the area shovelled?" ....
Braydon :" uh, no, I wouldn't have gotten stuck if it was." 
C.A.A. : " well we won't tow you out if it wasn't"

 

 He now knows the correct answer if it happens  again. Im sure that area has been shovelled at some time in the last 100 years smile 



__________________
What a long strange trip its been


NORTH BAY, ONT

Status: Offline
Posts: 3717
Date:
Permalink  
 

I've had CAA for some time and never had a problem.
It really does depend on what you answer or report when you call them.
Friend has hauled for CAA for some time. EG: If you have a "Leaking" fuel tank , they won't get you a tow, but "IF" the tank is empty , no problem.
Over the years i have used them a couple of times, always good service, and each time after calling they call back after 10 minutes to see if the tow has arrived yet.

__________________


BADEN, ONT

Status: Offline
Posts: 1670
Date:
Permalink  
 

My daughter got nailed also, just before Christmas, her clutch cylinder slave gave up on her, she was on a on-ramp...it was one of the -20??C days and it was snowing. She called them, got a "We are experiencing a higher then usual...." message, the message said to call another tow truck company and get a receipt, they will reimburse the cost. She had to send the receipt with a date and explanation...
Well she never got her money back. The account was set up to automatically renew with my credit card. They called me and were inquiring as to why they couldn't renew my account, I said 'cause I called my credit card company to try and stop the renewal payment from going through.

Like insurance companies, government and everything else you pay for, they're just not there when you need them.

__________________

Some people just simply don't get it!



ONTARIO

Status: Offline
Posts: 895
Date:
Permalink  
 

Modfather wrote:

I am thinking you should share that with them. They like to hear feedback about their contractors good or bad.


 Trust me Andy, we'll be having that conversation.



__________________


OSHAWA, ONT

Status: Offline
Posts: 89
Date:
Permalink  
 

I've had caa for quite a few years, used it more then I should of! Last time I used them I sat on the side of hwy 416 for 6hrs. Their excuse... They Didn't have one it was a sunny day on a Wednesday at noon. (Broken ball joint)

But when there's really no other options but the vultures they charge you more then your cars worth. There's not much you can do.

__________________


ONTARIO

Status: Offline
Posts: 895
Date:
Permalink  
 

I like that motor Justin, what's it going into?


__________________


Member

Status: Offline
Posts: 37
Date:
Permalink  
 

i wanna go fast  ill share with you a story from christmas time about caa   i noticed a vehicle sitting at the corner in grimsby  near qew i drove past it went to town but on the way back i stopped  it was -10 out and the vehicle was not running  i found a family sitting inside two young children vehicle quit running on the highway and he coasted off at bartlett  people from barrie  waiting for caa  i offered to take them to tim hortons they decided to take my offer and i drove them to beamsville that way they have food bank  etc  entering the parking lot caa called them back they were not pleased that i took therm to beamsville instead of the grimsby tim hortons  like its a big deal  she actually started arguing with me on there customers phone  i left and watched there vehicle until 3 00 am  in the morning   4 hours after they first called  caa   i proceeded to terminate all dealing s with caa and any or all of there business dealings  there are better run services in this area and if you cant find any  i can find someone who will  do your towing  



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.



Create your own FREE Forum
Report Abuse
Powered by ActiveBoard